Refund policy



Vintageanna Return, Refund & Exchange Policy

Vintageanna artwork is produced on demand specifically for each order. Because of the made-to-order nature of our physical products, we do not accept returns or offer refunds for change of mind, incorrect size selection, or buyer preference.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us within 10 days of delivery.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the damaged or incorrect item
  • Photographs of the shipping packaging when applicable

Once the issue has been verified, we will arrange a replacement of the same item at no additional cost.

Customers are generally not required to return a damaged item unless Vintageanna specifically requests that it be returned.

Physical Artwork

This policy applies to physical Vintageanna products including:

  • Posters and art prints
  • Framed prints
  • Canvas prints
  • Framed canvas artwork
  • Other made-to-order wall art

Physical products are final sale except when an item arrives damaged, defective, or incorrect.

Exchanges

We do not offer exchanges for changes in size, design, frame choice, or customer preference after an order has been produced.

If Vintageanna or our production partner sends the wrong item, or the product arrives damaged or defective, we will replace it with the correct or undamaged item.

Digital Downloads

All digital download purchases are final and non-refundable once access to the digital files has been provided.

Please review the artwork, file format, dimensions, and product information carefully before purchasing.

If you experience a technical problem accessing a purchased digital file, contact us and we will assist you.

Custom and Personalized Products

Custom, personalized, and special-order products are final sale unless they arrive damaged, defective, or incorrect.

Sale Items and Gift Cards

Sale items and gift cards are final sale except where otherwise required by applicable law.

European and Other International Orders

Customers outside the United States may have additional consumer rights under the laws of their country or region.

Where applicable law provides cancellation, return, or refund rights that cannot be waived, Vintageanna will comply with those requirements. Certain custom, personalized, made-to-order, and digital products may be excluded from statutory cancellation rights where permitted by law.

Contact Us

For questions about an order, replacement, or this policy, contact us at:

www.vintageannastore@protonmail.com